Shipping & Delivery
What are the delivery times?
What are the delivery times?
Here at Aloga Equestrian, we pride ourselves on consistent reliability.
- Orders within Germany are typically delivered within 2-4 working days.
- Orders within Europe are delivered within 3-7 working days
- International orders within 5-8 working days.
What are the shipping costs?
EU: Free Shipping for orders valued over €150, otherwise € 8.50 within the EU.
If your country isn't available, please contact us, and we will see what we can do.
Can I track my order?
When you place your order, you will receive an email with your tracking number and a DHL link to track your shipment.
What is your christmas delivery times?
To guarantee delivery before Christmas, make sure to place your orders by 12:00 on the following dates:
- Dec 21: Germany
- Dec 20: Austria, Belgium, Netherlands
- Dec 19: Czech Republic, Denmark, France, Italy, Luxembourg, Poland
- Dec 19: All neighboring countries to Germany (including Italy)
- Dec 14: Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
- Dec 12: Bulgaria, Cyprus, Greece, and others
These deadlines are provided by DHL, and we'll make every effort to ensure timely delivery. If you've missed the shipping deadlines, explore our gift cards for a thoughtful gift.
Return & Exchanges
Do you offer Refunds or Exchanges?
We hope you love your Aloga Equestrian product. However, if something’s not quite right, you can return it for free within 30 days of receiving your order.
Contact us via email, and we will prepare a DHL return for you to print at home and send back the package at any DHL point.
Please make sure the label is clear and visible. The barcode and return address have to be visible. Remember to remove any old package labels to avoid possible confusion. We cannot cover this cost if you choose to return the item to another sender.
Returned items should be resaleable therefore, please ensure;
- Labels are still attached
- The item is clean and odor-free.
- The item has not been washed as it would no longer be in a new condition.
Please take extra care when trying the blanket on your horse. We recommend you place a clean blanket on your horse before you try the blanket on to avoid transferring hair and dirt onto the fabric.
We aim to process your return within 30 days of them arriving with us. After receiving your package, you will receive an acknowledgement of receipt by e-mail.
Please note the shipping fees are non-refundable.
*Please note that any of the above does not affect your statutory rights
Is there a restocking fee for returns?
No, returns are free of charge.
Do you offer any warranties on your products?
Please note we can offer a full refund on faulty items purchased within 6 months or a refund to online credit for orders purchased within 6 - 12 months at Aloga Equestrian's discretion.
We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if, for some reason, the product you have received is damaged or has a clear manufacturing fault, please contact us immediately.
Payments & Billing
What payment methods do you accept?
Visa, Mastercard, Maestro, PayPal, Shop Pay, Apple Pay, Google Pay, Bancontact (Belgium) and iDEAL (Netherlands).
Can I make changes/amend my order once it has been placed?
Unfortunately, we cannot amend orders once they are placed. We can cancel your existing order if it has not already been dispatched.
Can I get a VAT invoice?
All receipts show the applicable VAT rates and can be invoiced to your company. If your company is eligible for VAT-free payment, please contact us directly before ordering with your company details and VAT number for verification.
How to care for your horse rug?
Gentle Washing: Use a washing machine set to a gentle 30°C cycle and Non-Bio detergent. To maintain the rug's quality, avoid overwashing it.
No Fabric Softeners: Avoid fabric softeners, as they can leave a residue that might affect the rug's breathability and moisture-wicking properties.
Velcro Closure: Before washing, securely fasten all Velcro closures. Regularly clean these closures to prevent dirt buildup and maintain their effectiveness.
Drying: After washing, hang the rug to air dry. Avoid tumble drying, as it can damage the rug's materials.
Proper Storage: Once the rug is completely dry and clean, store it in a cool, dry place to prevent mould and mildew growth.
Regular Maintenance: Brush off dirt and debris regularly to reduce the need for frequent washing. This practice also extends the rug's lifespan.
Proper Storage: Once the rug is completely dry, store it in a cool, dry place to prevent mould and mildew growth.
Professional Cleaning: For heavily soiled rugs or those with unique features like waterproofing, consider professional cleaning services specialising in horse gear.
By following these additional tips, you can ensure your horse rug remains clean,
What does G stand for?
G stands for gram, the measurement for the weight of filling in the blanket. The higher the weight, the greater the warmth the blanket offers. However, not all fibres used in horse blankets offer the same value. Aloga Equestrian only uses the best of fibres, which are produced and treated according to our strict guidelines, ensuring lasting performance. Poor-quality filling collapses after a short period. Our filling is tested to guarantee it retains its loft and thermal value.
What does D stand for?
Denier is a unit used to measure fabric weight, affecting its strength. However, fabric performance for horse blankets depends on various factors. At Aloga Equestrian, we've extensively researched, designed, manufactured, and fabric treatments. We optimise tear strength by considering denier weight alongside yarn selection, treatment, and manufacturing techniques, ensuring strong blankets without unnecessary weight.
What does T stand for ?
The letter 'T' denotes the thread count per square inch of fabric. At Aloga Equestrian, we carefully choose the optimal 'T' value for the linings we use to achieve our liners' resilient, sleek, and non-abrasive finish.
What is your Quality Control process?
As horse owners, we understand the precise expectations of our customers. In equestrian sports, like in business, success hinges on perfecting even the smallest details.
Our goal has always been to create functional products that meet our high standards. To achieve this, we've taken control of the entire design and manufacturing process from start to finish.
Our team inspects each stage of production according to our internal quality guidelines. From the fabric, weaving, treating and dying to the eventual cutting and stitching is monitored at every stage. This gives us the confidence to deliver you a product engineered to perform.
How do I ensure my blanket fits?
Check out our Blog
What are your customer support hours?
We will do our best to reply promptly on the same working day.
Can I get assistance with choosing the right blanket for my horse?
We are available to answer any questions you may have on the sizing of your rug. We also have a size guide available on the website.